Kiss89 Privacy Policy – Malaysia User Data Protection

1 Information We Collect

Kiss89 collects various types of information from our users for legitimate and specific purposes. This collection is necessary to enable us to provide quality services that are safe and compliant with applicable regulations in Malaysia.

Information you provide directly:

• Registration Information: Full name, date of birth, email address, phone number, and password when you register an account.
• Identity Verification Information (KYC): A copy of your identity card (MyKad), passport, or other identity verification document required for the KYC process.
• Financial Information: Bank account details, card numbers, or e-wallet information used for deposits and withdrawals. This information is stored in encrypted form.
• Profile Information: Game preferences, language settings, and other personal options you configure in your account.
• Correspondence: Messages you send to our support team via live chat or email.

Information collected automatically:

• Log Data: IP address, browser type, operating system, pages visited, time of visit, and links clicked.
• Device Data: Device type, device identifier, mobile operating system, and network information.
• Game Data: Records of betting, wins, losses, and transaction history within the platform.
• Cookie Data: Information collected through cookies and similar tracking technologies as further described in section 5.

2 How We Use Your Information

Kiss89 uses collected information solely for legitimate purposes, and we will not use your data for any other purpose without your consent. The following are the primary purposes for data use:

• Service Provision: Managing your account, processing deposits and withdrawals, and enabling you to access all games and platform features.
• Identity Verification: Conducting KYC checks required by compliance regulations to prevent fraud and money laundering.
• Platform Security: Detecting and preventing fraudulent activity, unauthorized access, and other security threats using our AI anomaly detection system.
• Communication: Sending important notifications related to your account, including transaction confirmations, security alerts, and promotional information (subject to your preferences).
• Service Improvements: Analyzing usage patterns to improve platform performance, user experience, and game offerings.
• Legal Compliance: Fulfilling applicable legal and regulatory obligations, including Malaysia's Personal Data Protection Act (PDPA) 2010.

3 Sharing Information with Third Parties

Kiss89 does not share your personal information with third parties except in the following limited circumstances required for the operation of our platform:

• Payment Providers: We share the necessary information with licensed payment processors such as FPX, Touch 'n Go, and local banks to securely process your financial transactions.
• Game Providers: Minimal game session information is shared with third-party game software providers integrated with our platform, solely for game operation purposes.
• KYC Services: Your identity verification documents are shared with licensed KYC service providers responsible for securely processing your identity checks.
• Legal Requirements: We may disclose your information to the relevant authorities when required by law, court order, or to protect the rights and safety of other users.
• Business Transfers: In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity, subject to notification to users.

All third parties we work with are bound by strict data confidentiality agreements and are required to protect your information to the same or higher standard that we uphold.

4 Security & Data Protection

We take the security of your data seriously and have implemented robust technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

• 256-bit SSL Encryption: All data transmitted between your device and kiss89 servers is encrypted using SSL 256-bit technology, ensuring no third party can intercept or read your communications.
• Data-at-Rest Encryption: Sensitive information such as passwords and financial details is stored in encrypted form using industry-standard encryption algorithms.
• Two-Factor Authentication (2FA): We offer and encourage the use of 2FA for an additional layer of protection on your account.
• 24/7 Monitoring: Our security system monitors platform activity around the clock to detect and respond to any security threats.
• Internal Access Controls: Access to user data within kiss89 is restricted on a need-to-know basis, with full audit logs maintained.
• Regular Security Testing: Our platform undergoes regular penetration testing and security audits conducted by independent parties.

5 Cookies & Tracking Technologies

Kiss89 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for core platform operations, such as keeping you logged in during your session. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how users interact with the platform, enabling us to identify and resolve performance issues.
• Functional Cookies: Saving your preferences such as language settings and game preferences to personalize your experience.
• Analytics Cookies: Collecting aggregated information about usage patterns to help us improve the platform.

You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect platform functionality. Continued use of our platform after a cookie notice is considered your consent to our use of cookies.

6 Data Storage & Transfer

Your personal information is stored on secure servers. kiss89 retains your data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active Account Data: Retained for the duration your account is active and for a reasonable period after account closure to meet compliance requirements.
• Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian legal requirements for financial records.
• Log & Security Data: Retained for 12 months for investigation and security purposes.
• Support Correspondence: Retained for 3 years for reference and service improvement purposes.

When data is no longer needed, it will be securely deleted or anonymised in accordance with industry-standard procedures. Should your data need to be transferred across borders, we ensure such transfers comply with applicable legal requirements and are protected by appropriate safeguards.

7 Your Rights as a Data Subject

As a kiss89 platform user and data subject under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding your personal information:

To exercise any of the above rights, please contact our Privacy Officer via email at [email protected]. We will respond to your request within 30 business days.

8 Children's Privacy

Kiss89 is strictly for users aged 18 and above. We do not knowingly collect or process personal information from individuals under the age of 18.

If we discover that we have collected information from a minor without valid parental consent verification, we will take immediate steps to delete that information and close the relevant account. If you believe your child has registered on our platform, please contact us immediately.

9 Third-Party Links

Kiss89 may contain links to third-party websites or services operated by other entities. This Privacy Policy does not apply to those third-party sites or services.

We are not responsible for the privacy practices or content of third-party sites. We encourage you to read the privacy policy of every site you visit. Links to third-party sites are provided solely for your convenience and do not imply our endorsement or verification of their content.

10 Privacy Policy Amendments

Kiss89 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational reasons. When we make material changes, we will notify you via a prominent notice on the platform or by email to the address registered in your account.

The "Updated" date at the top of this document reflects the effective date of the latest version of the Privacy Policy. Continued use of the kiss89 platform after any amendments is considered your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

11 Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we manage your personal information, please contact our Data Protection Officer (DPO):

• Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the kiss89 platform

We are committed to addressing all privacy-related enquiries seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.